Job Description

Job Title: Systems Administrator II

Location : Johnston, RI

Hours : 40 (8am-5pm)

Overview

This position is responsible for overseeing a variety of IT Service Management and Administration duties such as installing and maintaining windows-based systems and software, onboarding/offboarding procedures, troubleshooting and overseeing helpdesk operations, optimizing user workflow, asset management acquisition, upgrade and maintenance, and assisting with several projects to include cyber hardening, server/network rack upgrade, and surveillance and access control systems.

Duties & Responsibilities

• Assist with procurement and inventory/asset management of new and existing network hardware and software
• Coordinate and assist with ITSM strategies, vendor management, and network design and development
• Troubleshoot hardware, software and network-related issues and provide tier 2 and 3 support as needed
• Maintain and mange users, permissions, policies, and groups in Active Directory
• Assist in the installation, configuration, and maintenance of network equipment including routers, switches, firewalls, access points and wireless bridges.
• Assist in the installation, configuration, patching and maintenance of Windows operating systems, workstations, peripherals and other related hardware and software
• Configure, manage, deploy, and troubleshoot iOS and Android mobile devices with a Mobile Device Manager
• Assist in the development and enforcement of IT documentation, policies and procedures
• Deploy new or maintain the operability, performance, and security of network servers such as domain controllers, file/print servers, and SQL servers.
• Manage and maintain cloud-based services such as Office 365
• Monitor, assess, respond to and update tickets via Zendesk ticketing system
• Providing IT related support in person, over the phone, or via remote access to employees
• Commute to job site locations and branch offices across the RI area when support is required
• Ensure proper operation of end-user hardware and software so that end users can accomplish business tasks.
• installation, configuration, maintenance, and troubleshooting, of all networks, servers, and cloud infrastructure components.
• Assists various departments when end-user encounter hardware/software problems require advanced knowledge (level 2 support).
• Creating and manage technical documentation.
• Support client onboarding/offboarding of end user accounts.

Required Skills & Qualifications

• Bachelor's Degree In Computer Science, Network Engineering, Cyber Security (or closely related field) or 3-5 years of equivalent, on-hand experience
• Knowledge and experience In MS Active Directory Domain Services, Azure AD, MS SQL and VMware environments.
• Advanced knowledge in desktop support and troubleshooting experience
• Ability to stay organized and resilient in a high paced environment
• Ability to manage and support small to medium scale projects with limited supervision
• Experience In Mobile Device Management and troubleshooting with IOS and Android devices
• Experience In managing and deploying new Access Control & Surveillance systems
• Ability to lift up to 30 lbs

Preferred Skills & Qualifications

• Certification In any Core CompTIA courses (ITF+, A+, Network+, Security+) or equivalent
• Familiarity with the construction industry

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