Job Description

University Of Utah Health Care Navigation Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. This position provides assistive care to patients. The incumbent facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient. This position also assists with clerical functions as a multi-skilled auxiliary worker. This position provides direct patient care and may be required to access and administer medications within their scope of practice and according to state law.

Responsibilities:

• Prepares patients for examinations and diagnostic procedures according to clinic procedures such as recording temperatures, pulse rate, blood pressure and responses to standardized medical history questions.
• Reports all observed patient concerns and changes in condition to a licensed staff member.
• Performs Clinical Laboratory Improvement Amendments (CLIA) Waved Lab tests as identified by department and reports results to the appropriate personnel.
• Performs additional skills such as suture removal, straight catheterization and injections (IM, Subq and intra-dermal).
• Acts as a chaperone for health care providers during patient examination as requested and assists with procedures.
• Monitors and cleans assigned patient examination rooms, unit areas and unit equipment reporting outdated supplies, stock levels and restock set levels of items and necessary equipment repairs.
• Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests.
• Assists in routine clerical functions such as filing of medical information in patient's records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes.
• Attends and completes mandatory education including infection prevention and control, safety, CPR, equipment usage and procedures according to hospital and department policies.
• May perform patient phlebotomies in accordance with clinic procedures and physician orders after specialized training.
• May apply leads and monitors for diagnostic procedures such as EKG and ultrasound scan under the direct supervision of licensed personnel.
• May assist inpatient and family education by providing educational material and general health information to patients and family members.
• May assist with transportation of patients to ancillary departments or inpatient units as directed by licensed staff.
• May instruct in Basic Life Support (BLS) requirements.
• May perform IV access.
• May perform other duties based on department assigned.
• At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.

Knowledge / Skills / Abilities:

• Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
• Ability to perform the essential functions of the job as outlined above.
• Demonstrated phlebotomy skills.
• Demonstrated human relation and effective communication skills.
• Demonstrated proficiency in the specific clinic's specialty skills within six weeks of hire. *Specialty skills may not be performed until after the new hire completed basic competency testing.*
• Ability to withstand the physical demand of being on your feet for long periods of time, of moving and lifting patients and of reaching for and handling equipment.

Qualifications:

Licenses Required:

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
• One of the following:
• Current Advanced EMT certification with the State of Utah.
• Current certification to practice as a Paramedic in the State of Utah.
• Current certification as a Certified Medical Assistant (CMA) through AAMA
• Currently credentialed in ABR-OE (Assessment-Based Recognition in Order Entry) through AAMA.
• Current certification as a Registered Medical Assistant (RMA) through AMT.
• Current certification as a National Certified Medical Assistant (NCMA) through NCCT.
• Current Clinical Medical Assistant Certification through NHA.
• Current certification as a NRCMA - Medical Assistant through the National Association for Health Professionals.

Working Conditions and Physical Demands:

Employee must be able to meet the following requirements with or without an accommodation:

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients. Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job.
• Physical Requirements: Listening, Sitting, Speaking, Walking
• Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement: University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations. All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: Online reports may be submitted atoeo.utah.edu/.

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 80475

Reg/Temp Regular

Employment Type Full-Time

Shift Variable

Work Schedule Hours of Operation M-SA 0700-2100 SU 0800-2100 Required rotating weekends

Clinical/Non-Clinical Status Clinical

Location Name Care Navigation

Workplace Set

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