Hotel General Manager Job at Avst Hospitality Llc, Flagstaff, AZ

cC9XaFN6c25lWlhIRzU2ditWWlpCL1pJNFE9PQ==
  • Avst Hospitality Llc
  • Flagstaff, AZ

Job Description

Job Description

Job Description

A hotel front desk manager is responsible for the front desk's operations and ensuring excellent customer service. They may have many responsibilities, including:

Job Description:

  • The Front Office Manager has overall responsibility for supervising Guest Service Agents, and Night Auditors staff to ensure total guest satisfaction.
  • Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures, and regulations.
  • The ability to perform all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires.
  • Assist the Department Heads in all areas to ensure smooth, efficient operations.

Job Requirements:

Efficient and professional operation of all front desk team members.

  • Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.
  • Conducts day-to-day shift meetings or huddles.
  • Ensures all policies and procedures are in place to adhered to.
  • Ensures that all team members are trained on technical and service aspects of their position.
  • Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines
  • Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations.
  • Gives constructive feedback to team members to assist them in their overall job performance.
  • Collaborates with managers, supervisors and hourly associates to develop and carry out ideas and procedures in order to continuously improve department performance.
  • Ensures that plans and actions are in place to meet departmental goals. Ensures that plans and actions to meet departmental goals are communicated, understood, and met by associates.
  • Ensures good communication between all departments and the front office to better Serve our guests.
  • Responsible for hiring, training, and development of all associates working for the front desk.
  • Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity.
  • Daily and weekly preparation of departmental payroll of hourly associates.
  • Efficient in managing departmental expenses and payroll as it relates to Profit & Loss statements.

Additional Requirements:

  • Ability to: Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
  • Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
  • Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
  • Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
  • Clearly and effectively express ideas, facts, and messages verbally to others.
  • Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations

 

Company Description

Wyndham Franchise Motel

Company Description

Wyndham Franchise Motel

Job Tags

Hourly pay, Night shift, Day shift,

Similar Jobs

DHL

MHE Operator Job at DHL

 ...perform material handling and loading/unloading duties. Position: Forklift Operator Shift: 1st Mon-Fri Pay: $18/hour In addition...  ...company match - Tuition reimbursement program - Excellent training and career advancement opportunities Grow your skills. Shape... 

Remote Jobs

Remote SEO Analyst Growth & Technical Optimization Job at Remote Jobs

 ...A digital marketing company is seeking a skilled SEO Specialist to perform website analysis, conduct keyword research, and implement SEO best practices. Responsibilities include creating sitemaps, managing online public relations, and enhancing site speed. The ideal candidate... 

Elevance Health

Customer Care Representative I - Bilingual (Spanish) Job at Elevance Health

 ...Customer Care Representative I - Bilingual (Spanish) This role enables associates to work virtually full-time, with the exception of required in-person training...  ...will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private... 

Phillips 66

Process Engineer II, Lake Charles Refinery Job at Phillips 66

 ...reliable operations while driving continuous improvement across our refinery. This position offers the opportunity to collaborate with...  ...license ~5 or more years of Process Engineering experience in the oil and gas industry ~ Accepts ownership, is accountable and... 

Core Medical Group

School-Based Occupational Therapist Job at Core Medical Group

 ...Core Medical Group is seeking a travel Occupational Therapist for a travel job in Leonardtown, Maryland...  ...needed in Leonardtown, Maryland for school system and home visits CoreMedical Group...  ...Group Job ID #1218419. Pay package is based on 12 hour shifts and 35 hours per week...