Overview Join to apply for the Full Time The UPS Store Manager role at UPS The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. Responsibilities Performs personnel management, which includes recruiting, training, scheduling, and coaching associates Schedules work assignments and facilitates weekly or monthly staff meetings Monitors, evaluates and maximizes customer service delivery and customer satisfaction Develops and implements the store marketing program Manages Center financials and prepares/provides reporting Manages inventory Reviews daily employee timesheets and submits for payroll processing Oversees Center maintenance, including cleanliness, safety, and organization Performs other duties as assigned Qualifications Advanced education degree, coursework, or tech school desired Previous store management experience required, including personnel and financial management experience P&L experience preferred Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Bona fide management/leadership skills Willing to accept full accountability for Center operations Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Truck Transportation #J-18808-Ljbffr UPS
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