Job Description
Job Summary:
The Pool Concierge is responsible for enhancing the resident experience by providing exceptional hospitality and ensuring a relaxing, resort-style atmosphere at the community pool. This role includes greeting residents, assisting with seating and amenities, maintaining a clean and inviting environment, and supporting poolside services and events.
Key Responsibilities: Resident Experience & Hospitality •Bring a happy, positive, energetic, outgoing, and fun-loving attitude to work every day.
•Greet residents and guests warmly, creating a welcoming and friendly environment.
•Assist with seating arrangements, distribute towels, and provide other poolside amenities.
•Share information about community events, promotions, and services.
•Handle minor resident requests and provide plastic cups for those with glass containers.
Poolside Service & Engagement •Set up and maintain lounge chairs, umbrellas, and cabanas daily.
•Ensure towels and poolside supplies are stocked and readily available.
•Assist with light food and beverage service, when applicable.
•Support or help coordinate poolside activities and themed events.
Cleanliness & Maintenance Support •Maintain a clean and organized pool deck, furniture, and surrounding areas.
•Ensure restrooms and refreshment stations are tidy and fully stocked.
•Report any maintenance issues or broken equipment promptly.
Access Control & Safety Awareness •Verify resident access (e.g., wristbands or key tags) and enforce guest policies.
•Maintain awareness of general pool safety and assist with minor concerns.
•Immediately report any safety hazards, unauthorized parties, or incidents to management and/or the courtesy officer or security personnel. In an emergency, call 911 immediately.
Qualifications & Skills: •Minimum age: 16 years old
•CPR and First Aid certification preferred
•Previous experience in hospitality, customer service, or concierge roles a plus
•Strong communication and interpersonal skills
•Ability to multitask and remain calm in a fast-paced outdoor environment
•Must wear appropriate swimwear or uniform as specified
Work Schedule & Compensation: •Must be available on weekends and holidays
•Typical shifts: 6-7 hours
•Weekday hours: Only when holidays fall on a week day (e.g., 4th of July)
•Special event hours: 11 am - 7 pm
Physical Requirements: •Ability to stand, walk, and work outdoors for extended periods
•Ability to lift up to 25 lbs when needed
•May be required to perform light cleaning, including sweeping, wiping surfaces, and organizing furniture
•Must have visual and auditory acuity to monitor pool activity and recognize signs of distress or rule violations. Francis Property Management In
Job Tags
Holiday work, Immediate start, Outdoor, Shift work, Weekend work, Weekday work,