Job Description

The Patient Advocate assists patients and families with accessing hospital services, tries to resolve any concerns or complaints, and acts as a liaison between the patient and the hospital or staff.

Duties include but are not limited to:

• Assist patients with patient complaints and grievances
• Works with administration to communicate, mediate and resolve issues, complaints
• Identifies areas of risk or needed improvement by communicating directly with patients, families and team members.
• Make contact families of children and adolescents
• Provide social support for patients by creating and encouraging patients to take advantage of opportunities such as support groups, social activities and other therapeutic measures.
• Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment.
• Keep accurate written charts and records of patient activities and progress.Comply with laws, rules, regulations, protocols, and procedures.
• Use professional judgment to ascertain and to apply appropriate intervention techniques with patients in crisis
• Assists in maintaining a safe and secure environment for staff and patients.
• Maintains patient confidentiality.
• Upholds the Organization's ethics and customer service standards.
• Performs related duties, as requested.

Requirements

• Education: Bachelor's in psychology or reacted field.
• Required Licenses: None. Special training in complaint management, mediation, negotiation and active listening a plus.
• Experience: Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting.
• Additional: Bi-lingual (English/Spanish) preferred
• Knowledge, Skills & Abilities:
• Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients.Theories, principles, and techniques of group and individual psychotherapy.Symptoms and behavior patterns of emotionally disturbed mentally ill patients.
• Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy.Provide prompt, efficient, and responsive service.
• Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Excellent written and oral communication skills; skills in facilitating and/or co-facilitating process-oriented and didactic groups.
• Screening: Must successfully pass background check, drug screen, physical and be able to provide positive employment references.
• Physical Demands: With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained period of time, walk, pull, lift, raise and move objects from position to position (up to 50 lbs); express or exchange ideas orally and potentially loudly, accurately, or quickly; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.

If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status. Good Luck & we hope to meet you soon!

Dallas Behavioral Healthcare Hospital is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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