Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Card Specialist/Consultant do at Fiserv?

In this role, you will drive the revenue and be focusing on responsible for managing a portfolio of clients in addition to working with internal, cross-functional teams as well as external stakeholders. You will manage the end-to-end process of Closed Loop Prepaid client orders along with being the escalation point for any client and supplier related issues.

What you will do:

• Manage gift card print production quotes and orders, ensuring project requests meet basic requirements for quoting costs.
• Create project plans, milestone trackers, and communicate stakeholder expectations, responsibilities, and key dates to clients regularly.
• Ensure predictable, consistent, and successful project delivery by proactively identifying and mitigating risks, and communicating issues to clients, sales, and/or account management.
• Manage client and supplier-related escalations to achieve quick solutions, validate billing reports and client invoices, and negotiate for improved service or lower costs as needed.
• Create orders within the order management tool to ensure correct information delivery to preferred suppliers and milestone management and provide project management oversight for off-track projects.
• Maintain project artifacts throughout the project lifecycle, support project tracking methods and systems, and provide oversight and matrix management to one or more Card Specialists.
• Annually provide input for performance reviews, partner with finance teams for accurate billing, and consult with clients on print solutions for increased revenue and cost savings.
• Partner with Creative Services for design services, provide forecasting of gift card volumes and revenue, and participate in responding to client requests for proposals (RFPs).

What you will need to have:

• High School graduate/GED.
• Prior project management experience.
• 3 years of experience in a client facing and/or client relationship management role.
• Willingness to travel 15-25% of the time.
• Knowledge of tools such as SAP Ariba, SCM, Power BI, Inquiry points, Service Now.

What will be great to have:

• Associate’s degree or higher in Business, Engineering, Technology or related field.
• Product development and/or product marketing experience.
• Experience in Card Production.

#LI-DS1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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