Job Description

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.

Crew’s commitments to you:

• Competitive compensation
• Daily pay options available at no cost to you
• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally 😊
• Industry-leading training
• Incredible growth potential
• Tuition reimbursement and paid IT certifications
• Group health, dental, and vision
• 401K with company match

Crew's expectations:

• Work schedule is generally Mon-Fri but does include a weekend rotation once per month.
• Provide level 1 telephone/email support for all Crew locations.
• Respond to incoming ticketing portal break/fix and new IT requests.
• Repair, image, and configure new IT assets for deployment at Crew locations.
• Troubleshoot application and hardware issues to resolve problems for users.
• Possess initiative and motivation with a “get the job done” attitude.
• Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
• High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
• Must possess the ability to deal tactfully with customers, team members, and the general public.
• Focused on quality while maintaining a sense of urgency.

  We're Really in the People Business, We Just Happen to Wash Cars!

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