Job Description

Position Description

Job Title: International Tour Operations Coordinator Reports To: VP of Operations

General Overview:

Build a career with a global company, with a supportive leadership team and great company culture.

Mayflower Cruises & Tours, a national tour company located in Lisle, IL and a division of Scenic, USA is looking to hire an International Tour Operations Manager.

Reporting to the Manager of International Operations and Vice President of Operations, the position will be responsible for the daily operations of our international tour programs.

Role & Responsibilities:

• Prepare passenger manifests, rooming lists, and other lists as needed per departure
• Manage group departure files as handed off from product development
• Communicate program requirements to suppliers on a timely basis
• Efficiently update suppliers with all changes from pre-departure through operation of the tour
• Research information and create passenger documentation (itineraries, general information documents, etc.)
• Process passenger documents and prepare the mailings
• Review supplier invoices and process payments
• Prepare Tour Manager trip materials and ensure timely delivery
• Monitor counts in the reservation system to ensure no overbooking
• Run reports to maintain accurate counts on optional excursions and coordinate components with suppliers accordingly
• Work as a team member with other staff within the department and company
• Assist with any other projects as needed

Qualifications

• Ability to multi-task and meet deadlines
• Experience with international contracts and foreign currency conversions
• Travel industry experience - international destinations
• Intermediate to Advanced skills with MS Office Suite, particularly Word and Excel
• Detail oriented
• Strong written and verbal communication skills
• International travel experience helpful

Mayflower Cruises and Tours

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