ABOUT US
For 80 years, POWRMATIC of Canada Ltd. has been the distributor of choice for residential, commercial, and industrial equipment in Eastern Canada. As part of the 17 business units of Groupe Deschênes Inc. , a Quebec-owned leader in the distribution sector since 1940, we serve the HVAC, electrical, and fireplace industries.
With our 6 branches located in Montreal, Quebec City, Ottawa, Toronto, London , and Halifax , we contribute to the success of our business partners by offering quality products and solutions through our knowledgeable staff.
Our strength lies in our dynamic, experienced teams and the many career advancement opportunities we offer.
MISSION
Under the supervision of the Branch Manager, the Inside Sales Representative for the HVAC division serves as a key point of contact for our customers. In this pivotal role, you will be the front line of our customer experience, playing a critical part in ensuring client satisfaction and building long-term customer loyalty.
PRIMARY DUTIES & RESPONSIBILITIES
• Fully embrace and engage in our team’s commitment to building and maintaining trusted relationships with our clients by consistently delivering a Customer Experience that is personal, memorable and exceeds their expectations.
• Provide an outstanding level of customer service to clients and coworkers at all times
• Build trusted relationships with colleagues throughout the company
• Respond to customer inquiries received via telephone, email, and in person (at the counter)
• Perform all inside-sales-related administrative tasks (i.e. research, quotes, follow-up, order entry, invoicing, warranty claims, etc.)
• Ensuring that the information you include in every quote and work order accurately reflects the request of the customer as well as the policies, pricing and best practices of the company.
• keep abreast of new supplier products and promotions, update pricing, attend training/information sessions as required
• Play an important role in the annual warehouse inventory process, including advance preparations, bin locating, pre-counts, etc.
• Other duties and responsibilities as directed by the Branch Manager
QUALIFICATIONS :
• COMMUNICATION: Must be able to communicate effectively in English.
• SALES & SERVICE: Previous experience in a Sales / CSR role (in a technical environment), is preferred
• ENTERPRISING: Ability to see new opportunities, negotiate and influence positively, close the deal
• SELF-ORGANIZATION: Ability to identify and prioritize tasks, work productively, and with little direct supervision
• RELATIONSHIPS: Ability to build trusted relationships with customers
• BUSINESSLIKE: Must be methodical, logical, efficient, organized, problem solver, work well under pressure, able to multitask
• EXPERIENCED: Previous experience in the HVAC and/or HEARTH (Fireplace) products industry would be an asset.
• FLEXIBLE: Willing and able to adjust hours and/or work overtime, occasionally.
BENEFITS
Powrmatic wouldn’t be where it is today without its dedicated employees, which is why we make it a priority to take care of them. Here are some of the perks we offer:
• Flexible group insurance plans partially paid by the employer, including: Dental and medical expenses, Short- and long-term disability insurance, Life insurance
• Telemedicine services
• Discounts with several partners, including Strom Spa
• Pension plan with employer contributions
• Commitment to providing a warm work environment that encourages personal growth
• Opportunities for internal skills development and career advancement
VALUES
At Powrmatic, we firmly believe in equity, respect, teamwork, integrity, and openness. These values are at the heart of everything we do. We are committed to providing our employees with a work environment that reflects these principles, where everyone can collaborate to achieve our shared goals while feeling valued and respected.
If you identify with these values and have the required skills, we strongly encourage you to apply for this position.
If there’s anything we can do to make the recruitment process more accessible to you, please let us know. We’ll work with you to accommodate your needs.
GROUPE DESCHÊNES INC.
Groupe Deschênes Inc. is the largest privately held wholesale distributor in its field in Canada, with 236 locations across Canada and the United States, supported by a skilled team of 3850 members. Recognized as one of Canada’s Best Managed Companies since 2009, Groupe Deschênes aims to be recognized as the most indispensable partner in their supply chain.
Building a future together: Powrmatic, where your success is our priority.
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