Job Description
Overview:
We are seeking a Encompass Mortgage System Administrator to join the Mortgage Operations team for a banking client in Johnston, IA. This role involves ensuring the smooth operation of the loan origination software system (Encompass). The administrator will be responsible for the effective configuration, operation, maintenance, and enhancement of the Encompass systems. They will act as a liaison with the IBA technology department for IT-managed system changes. As an individual contributor, this person will work alongside 2-3 peers and report to the VP, Business Operations Manager.
Key Responsibilities:
Collaborate with project management to develop and implement new business programs and enhancements for IBMC, including IT and business-managed systems.
Define, test, and implement new IBMC system enhancements and workflows with management and staff, ensuring effective integration with other systems.
Set up and maintain products and programs within Encompass, and other related business systems.
Conduct admin testing for system changes and vendor updates; provide specs for UAT/signoff testing.
Write and update system guidelines, policies, and user documentation; provide training on system changes.
Troubleshoot and resolve system issues promptly using Jira and Confluence tickets; manage employee accounts in business applications.
The estimated pay range for the position is $72,000 - $107,000
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form . The EEOC "Know Your Rights" Poster is available here .
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Required Skills & Experience Qualifications:
3+ years of experience in the banking/credit union/financial services industry
3+ years of experience of Encompass system admin experience
Some coding knowledge and experience
Nice to Have Skills & Experience Preferred Qualifications:
Bachelors Degree or equivalent.
Certified Mortgage System Administrator (CMSA) certification is a significant plus
Familiar with Microsoft Teams and Confluence
Familiar with responding to tickets in Jira
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Insight Global
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