Job Description

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About 11x

At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships.

About 11x

At 11x, we're building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships.

We're one of the world’s fastest growing AI companies. We've achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark. Our team works in-person in our San Francisco office.

About The Role

As a Customer Success Manager (CSM) , you’ll drive adoption, retention, and value across a portfolio of high-impact accounts. You’ll act as a strategic advisor to executive stakeholders and work cross-functionally to ensure every customer realizes the full potential of 11x.

What You’ll Do

• Build and grow trusted relationships with executive sponsors, driving measurable outcomes and account success plans.
• Lead customer implementations and onboarding, ensuring high adoption and clear understanding of 11x’s value.
• Expand usage across departments by identifying new use cases and demonstrating business impact.
• Deliver engaging presentations, lead product trainings, and share best practices that drive deeper engagement.
• Contribute to the 11x customer community through thought leadership, events, and success playbooks.
• Become a product expert and collaborate with product and engineering to inform roadmap and innovations.

Requirements

• Ability to work onsite full time from our SF office
• 3+ years in Customer Success, Deployment, Account Management, or a similar client-facing role, preferably in SaaS or AI, with a solid understanding of growth and retention strategies.
• A proactive, entrepreneurial spirit—you’re scrappy, solutions-oriented, and thrive in fast-paced environments.
• Strong knowledge of GTM landscape or previous experience as an Account Executive, SDR/BDR, etc.
• Excellent relationship-building, communication, and project management skills - with the ability to manage multiple clients maintaining a high bar and attention to detail.
• You’re a self-starter, highly entrepreneurial with a passion for helping clients succeed.
• You have a ‘no task is too big or too small’ mindset and will roll up your sleeve to get the job done.

Why This Role is Exciting

This isn’t your typical CSM role. At 11x, you’ll be on the front lines of the AI transformation happening across GTM teams. You’ll work with cutting-edge technology that’s actively redefining how companies operate—and partner directly with visionary customers who are early adopters of AI. You’ll have a seat at the table in shaping how our customers scale, influence the product roadmap, and help build playbooks that will define the future of customer success in AI. It's a high-impact role with tons of ownership, visibility, and room to grow.

11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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Job Tags

Full time, Work at office,

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