Job Description

Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Ability to handle heavy call volumes of both inbound and outbound.
Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
Troubleshoot password and basic technical/app inquiries.
Research any misapplied information or customer discrepancies.
Provide special event, promotions and wagering details.
Assist customer via telephone and live chat as needed.
Performs other duties as assigned by supervisors or other senior management.
Qualifications
High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
Must have a dedicated/secure space when working from home.
Strong computer skills (Microsoft and basic internet navigation)
Able to handle high call volumes and excellent phone etiquette.
Strong Organizational skills
Attention to detail.
Ability to multi-task and data entry
Strong verbal communication
Protect organizations values by keeping information confidential.
Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment
Walking and sitting
Pay Range / Salary: $17.00

Job Tags

Full time, Remote work, Shift work, Weekend work, 2 days per week,

Similar Jobs

Hobson Associates

Sr. Commercial Lines Insurance Underwriter Job at Hobson Associates

...WORKPLACE A+ Rated Collaborative and supportive culture Fantastic incentives & benefits ABOUT THE ROLE: As an Underwriter , youll oversee multi-line accounts, manage Commercial Liability and Property coverage for Affordable Housing Risk Management portfolios...

Alyeska Resort

Line Cook Job at Alyeska Resort

...to ensure consistency and accommodating dietary requests. Managing inventory by monitoring stock levels and maintaining proper food storage. Keeping the kitchen clean and adhering to food safety and sanitation standards. What We Offer Staring Wage: From...

University of California, Berkeley

Campus Startup Navigator (4551U), Haas School of Business - 60187 (San Francisco) Job at University of California, Berkeley

...place for students, faculty and staff. The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative...

Archinect

Interior Designer Job at Archinect

Shapeless Studio is a boutique architecture and interior design studio that focuses on creating unique... ...and instagram for examples of our work. We are seeking a talented interior designer... ...-office position with limited work-from-home flexibility. Fully remote candidates...

Crossland Heavy Contractors Inc

Carpenter Job at Crossland Heavy Contractors Inc

...pay ~ Paid educational opportunities ~ Per diem, hotel and travel time when traveling Crossland Heavy Contractors is currently... ...people to fill immediate positions for EXPERIENCED form carpenters and skilled laborers. Candidates must have their own transportation...

Customer Service Representative Job at The New York Racing Association, Jamaica, NY

cmZLdlRUVWxjNWZBSFo2dSsxUmFEL2xP