Job Description

Job Description

This is a night time, 7 on 7 off shift position.

Carrier Operations Representatives are responsible for locating, onboarding, and communicating with the trucking companies that physically move our clients' freight.. They build and develop carrier relationships and negotiate competitive carrier rates; the help grow company revenue, volume, and profit while managing the carrier to ensure proper communication, service, and shipment visibility. Carrier operations representatives also ensure that freight is picked up, transported, and delivered on time to meet and/or exceed our client's expectations.

The job functions listed below represent the essential job duties and responsibilities of the above-listed:

-Provide operational support to Capacity Managers & Strategic Capacity -Managers who have an established book of business of dedicated carriers with high volume.

-Source and procure carrier services through negotiation on a consistent or transactional basis while meeting individual, team, and company revenue, volume, and margin goals.

-Is responsible for the execution of all network freight.

-Prospect and cultivate new carriers to establish capacity through multiple means.

-Ensure timely pickup and delivery of customer freight

-Develop and maintain strong relationships with current and prospective carriers

-Updating internal software and platforms

-Communicating across departments to ensure issues are resolved promptly and professionally

-Working closely with carriers utilizing Werner Edge digital platform

-Solely responsible for ensuring electronic load tracking is accepted on shipments when available

-Assist with tracking shipments and communicate with tracking and tracing department to serve as overflow and ensure all loads are tracked without falling behind.

-Identify carriers that are having difficulties and assist in troubleshooting

-Relay load updates internally to the proper parties

-Be the sole point of contact for carriers once booked on a load

Reiterate all load details to drivers before loads are picked up

-Coach other employees on effective problem-solving and daily execution activities on an as needed basis.

-Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

-Other duties as assigned

CONFIDENTIAL INFORMATION

This position will have high exposure to confidential information relative to Werner

pricing and customer base.

SUPERVISORY RESPONSIBILITIES

• None.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong desire to learn and work in a fast-paced, energetic environment

• Driven and competitive nature with strong problem-solving abilities

• Strong decision-making skills and the ability to work independently

• Strong organizational skills

• Outstanding communication and negotiation skills

• Proficiency in using a Windows-based computer

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent relevant experience

• Sales, negotiation, or communication experience preferred

\nWe know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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Job Tags

Shift work, Night shift,

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